Shipping & Returns

Shipping

All IDOLCAM 4X and 4X Pro orders are shipped free within the US from our San Francisco warehouse, with delivery in 1–5 business days.

Order confirmations and tracking details are sent by email as soon as your order ships. If you haven't received tracking info within a couple of days of ordering, reach out to support@idolcam.co and we'll look into it.

Returns

We offer 30-day risk-free returns on all IDOLCAM 4X and 4X Pro purchases. If your stabilizer isn't the right fit, contact support@idolcam.co or call/text 415-466-5864 within 30 days of delivery to start a return.

Warranty

Every IDOLCAM 4X and 4X Pro kit is backed by a 2-year warranty covering manufacturing defects.

Pre-Orders (IDOLCAM 4D Pro)

4D Pro is a custom-built, pre-order item. Shipping timing for pre-orders is announced on the 4D Pro product page and may differ from our standard 1–5 business day shipping.

Questions?

We're founder-run — real replies, not a bot. Reach us at support@idolcam.co or 415-466-5864 (text or call).